It’s nine months since that lunch with William and chat with Saket, and nearly a year since the pivotal away day. Of course, a large part of events has been change management. I won’t dwell on change management here but suffice to say our biggest challenges and opportunities in that respect have been people, people and people. And tech. As my old plant manager would say, we’re all in change management.
I’m wondering whether an organization designed around influence flows might find change management easier. It’s too early for me to conclude with certainty but it looks like it could.
Marcus, John, Georgio, Michelle, Yvonne, Tom and I form the steering team. We invite Saket in once a month to challenge our analyses, assumptions, conclusions and plans. He’s rather good at that, as you’ve seen.
We outlined a project plan to execute the influence strategy. We qualified the investments required in people, process and technology courtesy of our strategy maps. And we identified the dependencies and the timeline.
We developed a role and person specification for an individual to lead the transition, and it rapidly became clear that it had Marcus’ name all over it. We promoted two of his operations team to take up much of his existing mantle, leaving him with the majority of his time to crack on with social business. He has a team of four working with him in The Nerve Center, as it’s been named, and they obviously lean heavily on the steering team for our respective disciplinary expertise.
Note that I don’t write ‘functional expertise’. It has become increasingly clear that the typical functions in organizations really are a manifestation of the 20th Century perspective of business, a result of the tectonic forces of that period, and not necessarily the organs demanded of a 21st Century entity. Don’t get me wrong, I’m not saying that there’s a radical departure necessarily, just that the norms we associate with today’s functional labels narrow our view of how the business might operate.
Interestingly, Marcus’ team had been seconded to The Nerve Centre as if they would return to their previous departments at some point. It took a week to put ourselves right about that.
Marcus owns the Influence Scorecard. He maps influence flows on to our strategy map and, to paraphrase the Balanced Scorecard creators, helps us define the marching orders we need to become a social business.